RGP Tech delivers custom services — software, design, marketing, and consulting — that are built specifically for each client. This Refund Policy explains when a refund may be issued, when it may not, and how to request one.

1. Scope

This policy applies to all payments made to RGP Tech for services engaged through our website, a proposal, or a signed service agreement. Where a signed agreement contains refund terms that differ from this page, the terms of that agreement take precedence.

2. Deposits and Advance Payments

Most engagements begin with an upfront deposit that reserves capacity in our delivery schedule and covers discovery, planning, and initial work. Deposits are non-refundable once work has commenced, as the resources allocated to your project can no longer be assigned elsewhere.

If you cancel before any work has begun, you may request a full refund of your deposit within 7 days of payment.

3. Milestone and Ongoing Work

For projects billed in milestones, each milestone payment covers work already completed or in progress at the time of invoicing. Completed and approved milestones are not refundable.

If a project is cancelled mid-milestone, we will assess the work delivered to date. Any unused balance from that milestone will be refunded, less the value of work already performed.

4. Retainers and Subscriptions

Monthly retainers and recurring service plans may be cancelled with 30 days written notice. The current billing period remains payable in full and is not refundable, and service continues through the end of that period. Fees already paid for prior months are not refundable.

5. Situations Where Refunds Are Not Issued

Refunds will not be issued in the following circumstances:

• Work has been completed and delivered in line with the agreed scope
• A change of mind, change of business direction, or change of budget after work has begun
• Delays or cancellation caused by the client failing to supply required content, access, feedback, or approvals
• Dissatisfaction with subjective elements — such as design style — that were delivered within the agreed scope and revision allowance
• Third-party costs already incurred on your behalf, including domains, hosting, licences, ad spend, and paid tools
• Requests made after the project has been formally closed and handed over

6. Revisions Before Refunds

Each engagement includes a defined number of revision rounds. If a deliverable does not meet the agreed brief, we ask that you raise it through the revision process first. Most concerns are resolved this way, and we will always work to correct genuine errors or omissions on our side at no additional cost.

7. Cancellation by RGP Tech

If we are unable to continue an engagement for reasons within our control, we will refund any fees paid for work not yet delivered. We reserve the right to end an engagement where a client breaches the service agreement, in which case fees for completed work remain payable and are not refundable.

8. How to Request a Refund

Send a written request to hello@rgptech.io including:

• Your name and company name
• The invoice number or payment reference
• The date of payment
• The reason for the request

We will acknowledge your request within 5 business days and provide a decision within 14 business days. Approved refunds are returned to the original payment method within 10 business days of approval. The time it takes for the funds to appear depends on your bank or card issuer.

9. Chargebacks

If you have a concern about a payment, please contact us before raising a dispute with your bank or card provider. Chargebacks filed without first attempting to resolve the matter directly may result in suspension of active work and recovery of associated costs.

10. Governing Law

This Refund Policy is governed by the laws of the United Arab Emirates. Any disputes arising from it shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

11. Contact

If you have any questions about this Refund Policy, please contact us at:

• Email: hello@rgptech.io
• Phone: +971 58 578 6765
• Address: 304, Manazil Al Barsha First 02, Dubai, UAE